How to Set Up Customer Support

Support settings let you add a floating contact button to your store so customers can reach you for help.

You choose which contact channels to offer, in what order they appear, and on which pages each one shows.

This page controls only how customers contact you. It does not change your products, checkout, or content.

Before you start

You need:

• Access to your creator dashboard

• At least one way for customers to reach you (for example a WhatsApp number or an email address)

Step 1: Open Support settings

From your Zemers dashboard, go to: Settings → Support.

This opens the support settings for your store.

Step 2: Enable support

Turn on Enable support to show a floating contact button so customers can reach you.

When support is turned off, no contact button appears and your saved channels are cleared.

Step 3: Add your support channels

Choose a channel type and enter the contact details for it. You can add as many channels as you need.

Available channel types:

• WhatsApp — a phone number or wa.me link

• Telegram — a username or t.me link

• Email — your support email address

• Phone — a phone number customers can call

• Discord — a username or server invite link

• Slack — a workspace link

• Custom URL — any support page or form you host

Click Add Channel to add it to your list. To change a channel later, click the edit icon; to remove it, click the delete icon.

Step 4: Reorder and control where each channel shows

Drag channels to reorder them. The floating button shows your contact options in this order.

For each channel, use Show this contact option on to choose exactly which pages it appears on (for example your store, product pages, or checkout). Leave all pages selected to show it everywhere.

Step 5: Choose the default contact

When you have more than one channel, pick a default contact. This is the main option shown on the floating button. Customers can tap Contact to open the menu and choose any channel.

Step 6: Save your settings

Click Save Settings to apply your changes. If support is enabled, you need at least one channel before you can save.

Best practices

Offer channels you actually monitor, so customers get a fast reply.

Keep your most-used channel as the default.

Use page visibility to show checkout-related help only where it matters.

What if something is not working as expected

If you cannot save

Make sure support is enabled and you have added at least one channel with valid contact details.

If a channel is rejected

Check the format. Emails must be valid addresses, phone and WhatsApp numbers must be valid numbers or links, and Discord/Slack need a valid username or link.

If the button does not appear on a page

Open the channel and check the Show this contact option on selection for that page type.